Here are some frequently asked questions. If you have additioal questions, please contact us.
Frequently Asked Questions
Shipping
What are your shipping options?
We offer shipping through USPS and UPS.
How long does shipping usually take?
Estimated delivery time is 5 to 10 business days.
Can I track my package once it has shipped
Yes, you will receive and email once your order is completed along with tracking information.
Returns
What is your return policy?
All sales are final.To report any damaged items, please feel free to contact us at info@259oldcounty.co.
What if I receive a damaged candle?
Please email us a picture and a brief description of the issue at info@259oldcouty.co
Can I exchange an item instead of returning it?
We do not accept exchanges.
Candles
What wax is used in your candles?
We use 100% soy wax in our candles.
What is soy wax?
Soy wax is a natural wax made from soybeans. It is a renewable resource that is biodegradable and non-toxic.
Are soy wax candles environmentally friendly?
Yes, soy wax candles are environmentally friendly because soy wax is a renewable resource that is biodegradable and non-toxic.
Do soy wax candles burn longer than paraffin wax candles?
Soy wax candles generally burn longer than paraffin wax candles because soy wax has a lower melting point and burns at a cooler temperature.
How do I make my soy wax candle last longer?
To make your soy wax candle last longer, make sure to trim the wick to 1/4 inch before each use, and let the candle burn until the entire surface has melted before blowing it out. This will prevent the candle from tunneling and ensure an even burn. For more information check out our candle safety and care tips.